Returns & Exchanges

How do I return an item?

Please call our Customer Service Department at 1 (800) 511-6049, Monday thru Friday 8:30am - 5 pm PST in order to obtain a return authorization number – which is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. 
Please write the return authorization number below our return address on the outside of the box. All products must be returned unused and in its original packaging. A refund will be given on the returned items, less shipping costs.  We do not accept C.O.D. returns.
All returns must be returned to:
The Cal-Ell Group 
669 Ridley Place, Suite 201 
Delta, BC V3M6Y9